Refund Policy

This Refund Policy sets out the only circumstances in which QUANTX SDN. BHD. (“QuantX”, “we” or “us”) refunds fees paid for the QuantX service. It forms part of our Terms and Conditions, and words defined there have the same meaning here.

Our clients are businesses. Refunds are governed by this policy and your Order, not by any consumer cooling-off rules.

All fees are non-refundable, and no credit is given, except as expressly set out in this policy. Stopping use of the Service does not entitle you to a refund.

Annual plans are paid in full, in advance, for a 12-month term.

14-day cancellation window

For your first annual term with QuantX only, you may cancel by written notice within fourteen (14) days of the term’s start date. We will refund the annual subscription fee you actually paid, less:

1. any setup, onboarding, data migration, training or customisation fees, once that work has started; and
2. any bank or transfer charges.

The window does not apply to renewals, to a change from a monthly plan to an annual plan, to upgrades, or where we suspend or terminate your account for breach of our Terms.

After the 14-day window

No refund, credit or pro-rata amount is given for any unused part of an annual term. This includes where you stop using the Service, cancel early, downgrade your plan, or your account is suspended or terminated for breach of our Terms. Unless we have terminated your account, your access continues until the end of the term.

Renewals

Annual plans renew automatically, and renewal fees are non-refundable. To stop a renewal, give us written notice at least thirty (30) days before your renewal date. Not receiving a renewal reminder does not make a renewal refundable.

Monthly plans are paid in advance for each billing month. No refund is given for part of a billing month.

To cancel, give at least thirty (30) days’ written notice. Cancellation takes effect at the end of the billing month in which that notice period ends, and fees for every month up to that point remain payable.

• Upgrades take effect immediately. We invoice the difference in fees, pro-rated for the remainder of your current term.
• Downgrades take effect from your next renewal. No refund or credit is given for the current term.

Setup, onboarding, data migration, integration, training and customisation fees are non-refundable once the work has started. Work starts when we begin any part of it, including account setup, chart of accounts mapping, or connecting your accounting software.

Apart from the 14-day cancellation window for annual plans, we give a refund only in these cases:

1. Duplicate payment or billing error. If you pay the same invoice twice or we charge an incorrect amount, and you tell us within thirty (30) days of the payment, we will refund the excess or, at our option, credit it against your next invoice.
2. Failure by QuantX to provide the Service. If the Service materially fails to perform as described in your Order, you notify us in writing, and we do not remedy the failure within thirty (30) days of that notice, we will refund the fees you paid for the whole months remaining in your current term. This is your sole and exclusive remedy for that failure.
3. QuantX ends the Service. If we end the Service for a reason other than your breach, we will refund the fees you paid for the whole months after the end date.

The following are not grounds for a refund:

• dissatisfaction with automated output where the Service performs as described;
• outages, changes or errors in third-party services, including AutoCount, Google, LHDN’s MyInvois system and banks;
• entries, documents or e-Invoices that you or your Authorised Users approved, submitted or posted;
• not using the Service, or using less of it than your plan allows; and
• changes in your business, such as a sale, closure or change of accounting software.

Email hello@quantx.tech within the time allowed above, with your company name, the invoice number, and the reason for your request. We may ask for further information before deciding. Our decision is based on this policy and the records we hold.

• Approved refunds are paid in Malaysian Ringgit by bank transfer to the account the original payment came from, within thirty (30) days of approval.
• Bank and transfer charges are deducted from the refund.
• We may set off any amount you owe QuantX against the refund.
• Refunds are paid only to the business that made the payment.

Refunds are calculated on the amount you actually paid after any coupon, discount or promotional pricing. A coupon used on a refunded payment is not reinstated. See our Coupon Policy.

We may update this policy in the same way as our Terms and Conditions: we publish the new version on this page and give at least fourteen (14) days’ notice of material changes. A change does not affect a refund we have already approved.

QUANTX SDN. BHD. (SSM No. 202601019058)
C-2-28, Block C, Pusat Komersial Bayu Tasek, Persiaran Southkey 1, Kota Southkey, 80150 Johor Bahru, Johor.
Phone: +6013-5281111
Email: hello@quantx.tech